Hot water becomes urgent the moment it's gone. Kiley installs new tank and tankless water heaters across Metrowest Massachusetts, replaces tired ones before they leak, and repairs the units that still have life left — sized correctly, vented to code, and permitted properly.
Most Metrowest homes run on a 40, 50, or 75 gallon tank-style heater fueled by natural gas, propane, or oil. We install all three sizes in A.O. Smith and Rheem — both reliable brands with parts that are easy to source years down the road. For homes with bigger demand, multiple bathrooms, or a desire to free up basement space, see our dedicated tankless water heater page.
We size every installation to your actual hot-water load — not a guess from a sales chart. Undersized heaters get cold showers; oversized heaters waste fuel and money. We'll ask about how many bathrooms run at once, whether you have a soaking tub, and whether anyone in the house takes a long shower in the morning. Then we recommend the right BTU and gallon count for your home.
Every install is turnkey: we arrive with the right unit on the truck, drain and remove the old heater, refit gas and water connections, vent to current Massachusetts code, install an expansion tank and isolation valves where required, pressure-test, and walk you through the new system. The town permit is pulled in your name and inspection scheduled.
Most water heater calls fall into a handful of patterns: a part failed, sediment built up over years, a vent or supply got disturbed, or the tank itself rusted through. We come out, look it over, identify the issue, and lay out your options — fix it, or replace it if that's the smarter call.
For tank heaters we routinely repair gas valves, thermocouples, igniters, T&P relief valves, drain valves, anode rods, dip tubes, and venting connections. For tankless we repair flame sensors, ignition modules, condensate paths, scale-related error codes, isolation valves, and venting.
Our truck stocks parts for the brands we install most — A.O. Smith, Rheem, Navien — so the most common repairs happen on the first visit. If a part needs ordering we cap and stabilize the failure, restore safe service to the rest of the house, and return promptly.
We chose these brands because they are reliable, parts are easy to source, and we can stand behind the install for years. We service every brand we install — and a lot of brands we don't — but new installs default to the lineup above.
We talk through symptoms by phone and rule out simple causes (tripped breaker, closed gas valve) before rolling a truck.
For installs, we measure space, check fuel and venting, and provide a flat written quote by the next business day.
We pull the permit, install or repair, vent to code, pressure-test, and walk you through the new unit.
Workmanship guaranteed. If anything we touched leaks or fails, we're back to fix it — full stop.
Call Bob or Bobby and have a written quote in your inbox by tomorrow morning.