These terms cover two things: using this website, and exchanging text messages with us. They are short on purpose. If anything here is unclear, call (508) 429-2888 and ask.
These terms and conditions apply to Kiley Plumbing & Heating, a family-owned plumbing and heating company based in Holliston, Massachusetts. They govern your use of this website, kileyplumbing.com, and any text messages you exchange with the business.
Using the site or replying to one of our text messages means these terms apply to you. How we handle the information involved is covered separately in our privacy policy.
Everything published on this site — service pages, guides, price ranges, and advice about what might be wrong with a water heater — is general information to help you understand your situation. It is not a diagnosis of your specific problem and it is not an estimate for your specific job.
Plumbing and heating work is quoted and performed only after direct contact with us. Nothing on this website is a quote, a binding price, a promise that we can take your job, or a guarantee that we are available on any particular day. A real quote comes from a person who has talked to you or looked at the work.
Text messages from this program are sent by Kiley Plumbing & Heating, the plumbing and heating company you called in Holliston, Massachusetts. Here are the terms of that program:
Whether a text costs you anything is between you and your mobile carrier — message and data rates may apply depending on your plan, and we have no control over and no part in what your carrier charges.
Carriers are not liable for delayed or undelivered messages. Text messages travel across mobile networks that we do not operate, so we cannot guarantee that a message arrives, or that it arrives promptly. If your situation is urgent, call (508) 429-2888 rather than relying on a text.
We never quote prices, promise arrival times, or book appointments by text message. Those happen in conversation with a person. The texts exist only to gather enough detail that when we call you back, we already understand the job.
Stopping the text messages does not affect calling us and does not cancel work you already have scheduled. The full description of the messaging program is on our text messaging terms page.
We stand behind the work we perform. We do not accept liability for decisions made purely on the strength of something read on this website or received in a text message, before anyone from Kiley Plumbing & Heating has seen the job. The site and the messaging program are provided as they are, without any warranty that the information is complete or fits your particular situation.
Nothing in these terms limits any right you have under Massachusetts consumer protection law.
We may update these terms from time to time — if the messaging program changes, or the law does. The current version always lives at this address, with the date it was last updated at the bottom of the page. Continuing to use the site or the messaging program after a change means the updated terms apply.
These terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict of law rules. Any dispute arising out of them belongs in the state or federal courts located in Massachusetts.
Anything on this page you want explained, ask us directly.
Related: our text messaging terms and our privacy policy.
Last updated September 2026.